Shopping Guide

Privacy Policy

Privacy Policy

Privacy Policy

Okura Holdings Co., Ltd. and its subsidiaries have established the following privacy policy regarding the protection of personal information, based on the GEO Group Personal Information Protection Policy.
 *However, this does not include provisions regarding the common points program and provisions regarding GEO member services.

Privacy Policy

GEO Group companies recognize the importance of personal information entrusted to them by customers, and believe that it is their social responsibility to strive to protect it. To ensure that customers can use GEO Group companies with peace of mind, we will comply with laws and regulations regarding personal information protection and make every effort to manage and use the information appropriately.

*In this Privacy Policy, GEO Group companies refer to the following:

  1. GEO Holdings Co., Ltd., consolidated subsidiaries and affiliates of GEO Holdings Co., Ltd.
  2. Franchisees or agents of the above companies

*You can check the consolidated companies and equity method affiliates of GEO Holdings Co., Ltd. on the website below.
( https://www.geonet.co.jp/business/companies/ )

Policy for handling personal information (Privacy Policy)

1. Definition of Personal Information

Personal information refers to information about an individual customer that can identify the individual customer, such as name, gender, address, date of birth, telephone number, email address, etc., or that contains a personal identification code. It also includes information that can identify the individual customer by comparing it with other information, such as the history of the customer's use of products and services.

2. Acquisition of Personal Information

When acquiring personal information, we will do so through appropriate and fair means, and will either publicly announce the purpose of use in advance or notify the individual concerned or publicly announce the purpose promptly after acquisition.
GEO Group companies may receive information related to customers (personal information), such as identifiers and behavioral history, from third parties who do not hold names or other information that can identify customers, obtain such information as personal information by linking it to personal information about customers managed by GEO Group companies, and use such information in accordance with the purposes of use described in " 3. Use of Personal Information" below.

3. Use of Personal Information

We will handle your personal information appropriately, within the scope necessary to achieve the purpose of use.

[Purpose of Use]

  1. For customer support, such as accepting applications for products and services, shipping and provision, payment settlement, after-sales service, etc.
  2. To confirm identity, user qualifications, etc., and to contact you regarding the use of products and services, billing, etc.
  3. To ensure smooth operation of the common points program, including issuance, calculation, and use of points
  4. To analyze acquired browsing history, purchase history, etc., to send direct mail and distribute advertisements according to hobbies and preferences, and to carry out advertising, publicity, and sales promotion activities related to the products and services of GEO Group companies, or to provide personal data to third parties for such purposes.
  5. To provide information about products and services handled by companies that GEO Group companies deem appropriate
  6. To allow Geo Group companies to conduct surveys and monitor companies that they deem appropriate
  7. To analyze the acquired browsing history, purchase history, and other information, and to conduct marketing analysis of the sales and usage status of products and services according to hobbies and preferences, or to provide such analysis data to third parties
  8. When we determine that the information is essential for improving the products and services we provide and is beneficial to our customers

[Joint Use]

In order to provide comprehensive services, GEO Group companies (companies defined within the scope of joint users below) will jointly use your personal information after taking necessary protective measures.

  1. Items of personal information to be jointly used
    1. Name, address, date of birth, telephone number, email address, etc. that can identify an individual
    2. Usage history at Geo Group companies
    3. Information on suspending, cancelling or suspending GEO member services
    4. Customer inquiries
  2. Purpose of joint use
    1. To enable customers to share services provided by GEO Group companies
    2. To carry out advertising, publicity and sales promotion activities related to the products and services provided by each GEO Group company
    3. To advertise, promote, and conduct sales promotion activities for products and services handled by companies that GEO Group companies deem appropriate
    4. To analyze acquired browsing history, purchase history, and other information, and to conduct marketing analysis of sales and usage of products and services according to hobbies and preferences
    5. To respond to customer inquiries

*The main products and services offered by each GEO Group company are as follows.

  1. Sales, rental and recycling of CDs, DVDs, books, etc.
  2. Sales and recycling of game software, hardware, mobile phones, personal computers, household electrical appliances, etc.
  3. Sales and recycling of clothing, miscellaneous goods, furniture, etc.
  4. Sales, rental and recycling of watches, bags, precious metals, etc.
  5. Management of recreational facilities such as cafe complexes, fitness clubs, movie theaters, and game centers
  6. Online services such as providing and processing information via the Internet, etc.
  7. Purchase and sale of agricultural equipment, antiques, and art
  8. Collection of unwanted items and sorting of belongings
  1. Scope of joint users

GEO Group companies

  1. Person responsible for managing shared personal information

GEO Co., Ltd.

*The names and addresses of our company and the person responsible for managing joint use, as well as the name of the corporate representative, can be found on the website below.
( https://www.geonet.co.jp/business/companies/geohonbu/ )

4. Provision of personal information to partner companies

In order to smoothly operate the shared point program and conduct marketing analysis, etc., we may provide customers' personal information to Loyalty Marketing Co., Ltd. and companies participating in the point program. Customers' personal information provided will be managed and used in accordance with the privacy policies and other rules established by each company that receives the information.

  1. Purpose of provision
    1. To enroll in the common points program and process changes to membership registration
    2. To ensure smooth operation of the common points program, including issuance, calculation, and use of points
    3. To conduct marketing analysis of sales and usage of products and services
  2. Items of personal information to be provided
    1. Information entered on the membership application form (member ID, name, address, date of birth, gender, telephone number, email address, marital status, occupation, etc.), and any changes in membership registration that the Company has learned through notifications from members, etc.
    2. Usage history at Geo Group companies
    3. Information regarding point allocation and use
    4. Information on suspending, cancelling or suspending GEO member services
  3. Scope of providers
    1. Loyalty Marketing Inc.
    2. Points program participating companies

*Companies participating in the points program can be found on the Ponta website .

  1. Means or method of provision

Written or electronic data

  1. Regarding suspension of service

If you wish to stop receiving such information, you will need to cancel your membership to the GEO Membership Service and the Common Point Program.
For the procedure for canceling your membership, please refer to " 13. Disclosure of personal information, etc. and procedure for canceling your membership."

5. Provision to Third Parties

Except when we have received your prior consent or when disclosure is permitted by law, we will not provide your personal information to a third party (excluding the companies specified in " 4. Provision of personal information to affiliated companies").
 However, we may provide your personal data (excluding sensitive personal information) to third parties within the scope of the intended purposes as follows:

  1. Personal information handling business

The name and address of our management representative and the name of our corporate representative can be found on the website below.
( https://www.geonet.co.jp/business/companies/geohonbu/ )

  1. Purpose of use provided to third parties
    • ① Information such as browsing history and purchase history will be used to advertise products and services that match your hobbies and preferences.
    • ②We use your credit card information to prevent unauthorized use due to theft of credit card numbers and other information when making payment, and to ensure safe credit card payments.
  1. Method of obtaining personal data provided to third parties

Either through the membership application form or through the website

  1. Items of personal data provided to third parties
    • ① Items provided under " 2. Purpose of use provided to third parties①"
      • email address
      • telephone number
      • IDFA or AAID
      • Mobile Advertising ID
      • Facebook app user ID
      • Facebook page user ID
      • X username or ID
      • Browsing history of services provided by our company
      • Purchase and purchase history of services provided by our company
    • ② Items provided under " 2. Purpose of use for provision to third parties②"
      • Name of holder
      • IP address
      • Device information
      • Information about the Internet usage environment
  1. Method of providing to third parties

Either in writing, by electromagnetic record, or by accessing a server

  1. Third parties providing the information
    • ① Recipient of " 2. Purpose of use of personal data provided to third parties ①" and " 4. Items of personal data provided to third parties ①"
       Google Japan GK and other ad distribution service providers
    • ② Recipient of " 2. Purpose of use provided to third parties②" and " 4. Items of personal data provided to third parties②"
       Various card companies, payment settlement agencies
  1. How to request suspension of service

If you request us to stop providing your personal data to a third party under this section, we will stop providing the personal data that identifies you to that third party without delay, in accordance with the provisions of the law. To request the suspension of third-party provision, please make the request using the method described in " 13. Disclosure of Personal Information, etc. and Cancellation Procedures" below.

  1. Planned date for starting provision to third parties
    • ① Planned start date for " 2. Purpose of use for provision to third parties①"
       April 28 , 2022
    • ② Planned start date of " 2. Purpose of use for provision to third parties②"
       September 1 , 2022

6. Handling of Anonymously Processed Information

For marketing analysis of the sales and usage of products and services, etc., we may create anonymous processed information that cannot identify specific individuals and provide it to third parties.

  1. Items of personal information contained in anonymously processed information

Age, gender, address (prefecture), postal code, usage history, and behavioral history information

  1. Method of providing anonymously processed information

Uploading anonymously processed information to a server available to third parties

  1. Period for which anonymously processed information is provided

Planned to be offered continuously

  1. Safeguards for anonymously processed information
    1. We will take organizational, human, physical and technical safety control measures to prevent leakage, loss or damage.
    2. We provide necessary and appropriate education to employees to ensure compliance with safety control measures.
    3. When outsourcing the handling of anonymously processed information, we will provide necessary and appropriate supervision to the outsourced party to ensure that they comply with safety control measures.
    4. We will set up a contact point for inquiries regarding the handling of anonymously processed information.

7. Disclosure to contractors

We may outsource all or part of our business and provide the necessary personal information to the outsourcee. In this case, we will enter into a personal information protection agreement with the outsourcee and provide appropriate supervision.

8. Management of Personal Information

We will manage your personal information with the utmost care and with the utmost care to prevent unauthorized access and the loss, destruction, falsification, leakage, etc. of personal information. When registering and using personal information on the Internet or mobile communication devices, we will protect it using industry-standard SSL technology as necessary. However, due to the nature of Internet communication, security cannot be completely guaranteed. In addition, some of our websites use cookies and web beacons. These functions are used to make our website more convenient for customers and to understand browsing conditions.

*For more information about cookies and how they are used, please refer to the link below.
( http://geo-online.co.jp/cookie/ )

*You can find out more about our safety management measures on the website below.
( https://www.geonet.co.jp/contact/privacy/securitymeasures/ )

9. Revision of the policy for handling personal information (privacy policy)

This policy may be revised as necessary to protect personal information. When a revision is made, the revised policy will apply.

10. Disclosure, Correction and Suspension of Use

If a customer or their agent makes a request for disclosure, correction, addition, deletion, disclosure of records of provision to a third party, suspension of provision to a third party, or suspension of use of personal information held by the Company about the customer (hereinafter referred to as "disclosure, etc."), we will respond promptly within a reasonable range.
Regarding disclosure, we will notify you in writing, verbally, by telephone, electromagnetic records, etc. Regarding corrections, additions, deletions, and suspension of use, we will notify you verbally or by telephone, etc.
 (Please note that we do not issue certificates or other documents.)

*If you do not wish to receive information about products and services via direct mail, etc. from GEO Group companies, you will need to cancel your request.

11. Deletion of Personal Information

If any of the following items apply to a GEO member, we may delete the customer's personal information without prior notice.

  1. When it becomes impossible to contact a member even by reasonable means of communication
  2. If you have not used the service for a certain period of time
  3. Any other case in which the Company deems a Member inappropriate
  4. If you request the deletion of your personal information

12. Withdrawal

  1. Cancellation of GEO Membership Service

If a customer or their agent requests cancellation of GEO Membership Services, we will suspend use of all GEO Membership Services that the customer is currently using.
 *Personal information of customers who have cancelled their membership to the GEO Membership Service only will continue to be used in accordance with the items and purposes of use stipulated in the Ponta Membership Terms and Conditions.
 *We do not issue any written documents to prove your withdrawal.

  1. Cancellation of GEO Membership Service and Common Point Program

If you wish to cancel your membership to the GEO Membership Service and Common Points Program, please contact the Ponta Customer Center.
*You cannot cancel only the common points program.
 *For customers who have withdrawn from the GEO Membership Service and the Shared Point Program, we will delete the name, telephone number, and address of the personal information we hold so that the individual cannot be identified. However, other items (such as usage history) will not be deleted.

13. Disclosure of personal information and cancellation procedures

  • [In-store procedures]

Please fill in the necessary information on the designated application form provided at the store and make a request. You will be required to present your membership card and identification documents at that time. If a representative is making the request, the representative must fill in the authorization section of the designated application form and provide identification documents for the representative.
*It may take up to two weeks for the procedure to be completed.

  • [Online Procedures]

This can be done on the customer-specific screen that appears after logging in.
 If you do not have a dedicated screen or if you are unable to carry out the procedure using the dedicated screen, please make a request through the inquiry desk of the relevant website. The inquiry desk will then provide you with information.
 *Requests for disclosure of personal information regarding store usage cannot be made via the website.

  • [Procedures for the Common Points Program]

Please contact the following office for requests for disclosure of personal information and cancellation of membership in the common points program.
Loyalty Marketing Co., Ltd. Ponta Customer Center (Monday to Sunday 9:00 to 21:00 )
 Telephone number: 0120-0-76682 , 0570-0-76682 from mobile phones and PHS

14. Contact information regarding the handling of personal information

For inquiries regarding personal information, please contact the following office.

  1. Inquiries regarding the policies for handling personal information by GEO Group companies, joint use, and handling of anonymously processed information
     Please contact us via the inquiry form on our website.
  2. Inquiries regarding the policy and use of personal information handled by the common points program
    Loyalty Marketing Co., Ltd. Ponta Customer Center (Monday to Sunday 9:00 to 21:00 )
     Telephone number: 0120-0-76682 , 0570-0-76682 from mobile phones and PHS

Revised on May 1 , 2024
 GEO Co., Ltd.